Threads of Sound

Threads of Sound

Using the Store

Ordering Items

Find the item you are looking for by browsing the list of products on the catalogue pages. Once you have found the product, you will be able to read descriptions of products and prices by clicking on the product name.

Add to Shopping Basket

Once you have found the product that you want click the "Buy Now" button to place it in your Shopping Basket. After you click "Buy Now", your Shopping Basket Contents will be displayed. On this page you can: - View the product you have chosen - Change the quantity of the products in your Basket by changing the number in the 'Quantity' and then clicking 'update' - Remove the product by clicking the remove box - Choose your delivery country to calculate the postage charges by using the drop-down menu.

Acceptance of Orders

We will email you to confirm that we have received your order and email you again if your transaction has been rejected. We are not obliged to accept any order you submit. Orders are deemed accepted when your payment has been processed and we issue a confirmation of your order on that basis to the email address provided by you on the order form. You can also use our order tracking facility to check the status of your order.

For more information on the terms and conditions which apply to your purchase, including deliveries, please visit the Terms and Conditions of Purchase section of this site.

If you want to continue shopping then click continue shopping to choose more products from the band and add them to your Shopping Basket. When you've finished shopping, click "Checkout" underneath your Shopping Basket contents.

Purchasing The Items

If you have bought something from the store before, log in using your e-mail address and password, or if you are a new customer then please sign up, providing your delivery address and invoice address. Your email address and contact telephone number will enable us to get in touch with you as quickly as possible should there be any problems or queries relating to your order.

All transactions and credit card details are kept on a secure server and all financial details are deleted when the transaction is complete. After you have logged in, check the billing and delivery address for the items, amending them using the 'View/Change user details' link if necessary.

Payment

Check your order details, updating the quantities and delivery address. Choose how you would like to pay. All Credit/Debit Card transactions take place on a secure server so you don't need to worry about security. Choose your payment card type (we accept Visa, MasterCard, Switch, Delta, American Express, Solo and JCB cards), key in your card number (the longest number on your card) and the expiry date. If you are paying with a Switch or Solo card, please also key in the start date and/or the issue number. Then click 'Submit' to continue.

Please review your order and credit card details and if they are all correct, click 'Confirm' to submit your order. Your order will NOT be processed until you click 'Confirm'. This will take you to an Order Confirmation screen with your order number and you can then log-out of the online shop and return to the Store Home page.

You can then log-out of the online shop.

Terms and Conditions of Use

Welcome to the Threads of Sound web site. Threads of Sound and it's affiliates provide this site to you subject to the following terms and conditions. Please read the terms and conditions carefully as if you visit our site you are deemed to have accepted them. Please leave the site if you do not.

1. Copyright Statement

The contents of this web site (including all web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software and all other material) are copyright Threads of Sound and Simbiotic Consulting or its content and technology providers except in so far as individually stated on particular material or items. You may view the site and download any part (s) of it to a personal computer for personal viewing for private purposes only but you are not permitted without our permission (a) to store it or any part of it other than for the purposes set out in this paragraph; (b) to print out copies except for your own viewing for private purposes; or (c) to reproduce, copy or transmit it (or any part of it) in any other way for any purpose or in any other medium. You are also not entitled to alter the content in any way.

2. Privacy

Please review our Privacy Policy, which also governs your visit to our site, in order to understand our practices.

3. Links

Links to other sites are made at your own risk and Threads of Sound accepts no liability for any linked sites. When you access a non-Threads of Sound web site, please understand that it is independent from Threads of Sound and Threads of Sound has no control over the content of that web site. Further, a link to a non-Threads of Sound web site does not mean that Threads of Sound endorses or accepts any responsibility for the content or the use of such web site. Users must take their own precautions to ensure what is selected for use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.

4. Terms and Conditions of Purchase

Should you decide to purchase any products and/or services offered on our web site, you must first review and accept our terms and conditions of purchase. Please click here to view our terms and conditions of purchase.

5. Advertising/Sponsorship

Inclusion of any material in adverts or sponsor's materials on this web site does not constitute any guarantee or endorsement as to the quality or value of any of the products advertised or any claims made for the product by the manufacturer. Any correspondence or dealings which you may have with advertisers or sponsors promoting themselves on this web site are solely between you and that party. We shall not be responsible or liable for any loss or damage of any kind incurred as a result of any such dealing or as a result of the presence of such advertisers on the web site.

6. Discussion Forum

Users of this site may post news, comments and other content, submit suggestions, ideas, questions or other information so long as the content isn't illegal, obscene, objectionable, threatening, defamatory, and doesn't invade anyone's privacy or infringe intellectual property rights or otherwise injure third parties in any way. To avoid any doubt, advertising in any form of a business, product or service or any other matter on this site is strictly prohibited and any postings deemed by Threads of Sound to be advertising may be immediately removed. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any of the content posted to the discussion forum on this site.

The views, opinions and comments and other material of users who have contributed to the discussion forum are his or her personal views only and do not represent the views of Threads of Sound. By posting to this discussion forum you grant Threads of Sound a non-exclusive, royalty free, perpetual and fully sub-licensable right to use, reproduce, modify, adapt, publish, distribute, display and delete the posting without requiring further permission from you.

Threads of Sound do not edit postings and are not responsible for the content of posted content or images of any nature. Postings may be removed by Threads of Sound at any time at its sole discretion. If you believe that common standards of Netiquette have been violated or that a posting or message violates your copyright in a work, please let us know at support@threadsofsound.net. In no event shall Threads of Sound be liable to you or to anyone else for any damages of any kind, including but not limited to, compensatory damages, lost profits, lost data or any form of special, incidental, indirect, consequential or punitive damages of any kind however arising (including but not limited to claims under delict or tort (including negligence), defamation, infringement, obscenity, invasion of privacy or otherwise) even if Simbiotic Limited are informed in advance of the possibility of this.

7. Updates

Information may be changed or updated on this web site without notice. Threads of Sound may also make improvements and/or changes in the products and/or services described in this information at any time without notice.

8. Disclaimer

Threads of Sound and the hosts of this site accept no responsibility for and exclude all liability in connection with browsing this site, use of information on this site and downloading any material from it including but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements. Whilst we hope you find the content on our website interesting the content is for general information only. No warranty is given regarding the accuracy, currency or applicability of any of the content in relation to specific situations or particular circumstances.

9. Governing Law

These terms and conditions of use shall be governed by the laws of Scotland and are subject to the exclusive jurisdiction of the Scottish Courts.

10. Site Policies, Modification and Severability

We reserve the right to make changes to our site, our policies and these terms and conditions of use at any time. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.

11. About Threads of Sound

Threads of Sound is the trading name of Threads of Sound Music Services Limited. We currently develop e-commerce sites for retailers, labels and ticket agents. We also supply domain name and email services.

12. Our Address

Should you wish to contact us at any time our details are as follows:-

Threads of Sound
46 Elliot Street,
Glasgow,
Scotland
G3 8DZ.

Or by email on :support@threadsofsound.net

Terms and Conditions of Purchase

Introduction

Welcome to and thank you for shopping with us. These Terms and Conditions govern the use of site and the purchase of any goods from it. The website is owned and operated by Threads of Sound. Should you have any questions, please contact us on support@threadsofsound.net prior to ordering from this website.

GENERAL

Information Provided by You

If you purchase goods and services from , we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Threads of Sound with current, complete and accurate customer information when asked to do so by the website or an employee of .

The Contract Between Us

We will email you to confirm the details of your order. This confirmation does not constitute an acceptance of your order or reflect the status of your order in any way. We will email you again if your order has been rejected. A binding contract for the sale and purchase of goods and/or services between you and us will only come into effect when your payment is successfully processed and we issue you with an email to the email address provided on the order form which specifically states your order has been accepted. We are not obliged to accept any order you submit.

Product Information

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. If a product you order is not as described, your sole remedy is to return the Product in an unused condition in accordance with the provisions detailed below. This does not affect your statutory rights.

Your Account

If you use our site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. does sell products for children, but it sells them only to adults who can purchase with a credit card. If you are under eighteen you may use the site only with the involvement and consent of a parent or guardian. and its affiliates reserve the right to refuse service, terminate accounts or cancel orders at their sole discretion.

Privacy

We treat all customer information in accordance with our Privacy Policy, which should be reviewed in order to understand our practices.

Price

Threads of Sound reserves the right at any time to revise its prices without notice. All orders for products are subject to availability and reserves the right to refuse to supply to any individual or company for whatever reason.

Although tries to ensure that prices on this web site are accurate, errors can sometimes occur. The prices stated are therefore indicative only but an accurate total price, including any delivery charges, will be confirmed to you when we send you confirmation of your order. If the price, when confirmed, is not to your satisfaction your sole remedy is to withdraw your order and return the goods to us, if already delivered to you, in an unused condition.

All prices are exclusive of VAT and in British Pounds Sterling unless otherwise stated. Payment in full should be made by credit or debit card through this site (we accept visa, mastercard, maestro and delta).

You will be required to pay extra for delivery and it may not be possible for us to deliver to some locations.

Product Availability

If has insufficient stock to deliver the goods ordered by you will notify you by e-mail at the address given by you in your order and will refund the price (including any delivery charges) via the original method of payment. The refund will be made as soon as possible and in any event within thirty days of your order. will not be obliged to offer any additional compensation for disappointments suffered.

DELIVERY

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time but all dates specified are estimates only and we are not responsible for any delays. It is the responsibility of the customer to inform if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the postal services to ensure delivery occurs as soon as possible thereafter.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched at our discretion. You agree that when the postal services are satisfied that the order has been delivered, delivery of an order has taken place within the terms of the agreement between you and us.

Without limiting the operation of the Terms and Conditions herein, we will not accept liability for any costs or losses arising or damage suffered due to late delivery and you agree that late delivery does not constitute a failure of our agreement or entitle you to cancel your order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

How Long Will It Take?

We aim to dispatch your order within three working days (ie Monday to Friday) of receiving it. Sometimes there may be delays due to public holidays etc. but apart from that, you will be notified if there is going to be any further delay with your order due to stock problems. Royal Mail estimate the following delivery times from despatch date:

  • UK - 2nd Class post = 2 working days
  • Europe - Airmail = 3-5 working days
  • North America - Airmail = 5-7 working days
  • Rest of the World - Airmail = 7-10 working days

Lost & Missing Deliveries

In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If your order appears to be late it may be worthwhile contacting your local postal sorting office as it is possible that they have already tried to deliver your package but were unable to do so. If you believe the delivery is severely overdue, please send us an email support@threadsofsound.net and we will take appropriate action.

Delivery Rates

All UK items are sent by Second Class Mail and by Airmail to destinations outside the UK. The delivery rate is given below.

NameUK FirstUK AdditionalEU FirstEU AdditionalROW FirstROW Additional
2xLP3.501.506.502.507.503.00
CD1.500.502.000.753.001.00
LP3.001.004.001.005.001.00

CANCELLATION OF ORDERS

If you need to cancel an order, please contact us immediately on support@threadsofsound.net

You have the right to cancel the contract for the purchase of any item within seven working days of receipt of your order. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of t-shirts and other garments where the item has been worn/used or for CD, vinyl or videos where the seal has been broken. To cancel your order, please notify us in writing stating the reason for the return as "Contract cancellation".

If you have already received your goods please package the relevant item securely and return it to us with the delivery note immediately on cancellation but in any event within 21 days of your order.

The return address is:

Threads of Sound - Cancellations 46 Elliot Street,
Glasgow,
Scotland
G3 8DZ.

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing costs). When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item within 30 days.

EXCHANGES POLICY

At , we want you to be happy every time you shop with us. Occasionally though, we know you may want to exchange items. Any goods you wish to exchange must, in the case of CD's, videos or vinyl, be returned unopened and in all cases, must be unused, in the original condition and capable of resale.

All items:

If your purchase isn't the correct size, you can return it to us in its original condition and packaging, within 30 days, and we will exchange it for you. Please see "To exchange an item" below for details of how to return items to us.

To exchange an item:

To exchange an item, please return the goods in their original condition and packaging within 30 days of delivery enclosing a note detailing the original order number and the items you now wish to purchase. Wrap the package securely and send the package with any additional payment if required to the following address:-

Threads of Sound - Exchanges 46 Elliot Street,
Glasgow,
Scotland
G3 8DZ.

For your protection we recommend that you use a recorded-delivery service. This exchange policy does not affect your statutory rights.

Delivery charges, and other services:

If you are exchanging an item, you are responsible for meeting the cost of sending the new items out to you. Please email us at support@threadsofsound.net to get a quote for these extra postage costs. You will then need to provide advance payment for these costs, either by providing your credit card details, by a cheque or International Money Order in Great British Pounds Sterling. If paying by credit card we will advised you how to go about this when you contact us.

DEFECTIVE ITEMS:

You can return items to us if they are defective but you must notify us in writing within 7 days of delivery of the problem with the goods in question and return the goods to us within 14 days of delivery. Please note: we only accept returns of items that have been used/worn if they are defective.

In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost. If we find that the goods are not damaged or faulty we will return the ordered goods to you and you will be responsible for all return delivery costs. We will also charge you an administration fee of 25% of the cost of your original order.

Delivery charges, and other services:

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.

To return a defective item:

To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault, order number and return the defective item in its original packaging. Then send the package to the address below:

Threads of Sound - Returns 46 Elliot Street,
Glasgow,
Scotland
G3 8DZ.

For your protection we recommend that you use a recorded-delivery service. This policy does not affect your statutory rights.

LIMITATION OF LIABILITY

If the goods you receive are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, shall have no liability to you unless you notify in writing at the contact address below of the problem within 7 working days of the delivery of goods in question.

If you do not receive the goods ordered by you within thirty days of the date on which you ordered them, shall have no liability to you unless notified in writing at the contact address below of the problem within forty days of the date of your order.

Should you require to notify of a problem under this condition our only obligation will be at our option to:-

  1. Make good any shortage or non-delivery;
  2. Replace or repair any goods that are damaged or defective; or
  3. Refund to you the amount paid by you for the goods in question.

will not be liable to you for any indirect or consequential loss or damage arising out of any problem notified to under this condition and shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

We will be entitled to set off any and all sums due by you to us against any and all sums due by us to you.

Suppliers

If you enter into a transaction through to purchase services or vouchers for those services supplied directly by a third party, are not responsible for the provision of those services or for any misunderstanding between you and the supplier. In all arrangements involving the direct provision of services by third parties, accepts no liability of any kind in connection with or arising from such an arrangement.

DISCLAIMER

The services, materials and information contained on the website are provided by "as is". To the best of 's knowledge, the information is accurate and current. However, and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders ("'s Associates") do not make any representation or warranty as to the accuracy or completeness of the information. To the fullest extent permitted by applicable law, disclaims all representations and warranties, express or implied to the extent permitted by law, including but not limited to implied warranties of satisfactory quality, merchantability and fitness for a particular purpose with respect to this service, the products or any content or materials.

Release and Indemnity

You agree to waive any and all claims that you now have or may have in the future against and 's Associates which relate to or are incidental to any transaction.

Applicable Law

These Terms and Conditions are governed by the laws in force in Scotland and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Scotland and any courts, which may hear appeals from those courts.

Virus Warning

All care is taken to ensure that the website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Cancellation and Refunds

If you need to cancel an order, please contact us immediately on support@threadsofsound.net

You have the right to cancel the contract for the purchase of any item within seven working days of receipt of your order. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of t-shirts and other garments where the item has been worn/used or for CD, vinyl or videos where the seal has been broken. To cancel your order, please notify us in writing stating the reason for the return as "Contract cancellation".

If you have already received your goods please package the relevant item securely and return it to us with the delivery note immediately on cancellation but in any event within 21 days of your order.

The return address is:

Threads of Sound - Cancellations
46 Elliot Street,
Glasgow,
Scotland
G3 8DZ.

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing costs). When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item within 30 days.

Privacy Policy

At Threads of Sound we respect your right to privacy. Our relationship with you is valuable and we understand the importance you place on the privacy and security of information that personally identifies you. In that respect, and whether you are a first time visitor to our website or a regular user, we take your privacy seriously. Please read the following in order to learn more about our privacy policy and our information gathering and dissemination practices.

1. The information we collect and what we use it for

Threads of Sound collects personally identifiable information when you register with us and when you use our services. We may also receive information about you from our business partners or marketing firms. We ask you for personal data only when it is needed to provide goods or services you have enquired about or asked us to provide or to respond to your requests for information. Our registration process involves providing us with your name, address, telephone and fax number and e-mail address together with some information on your lifestyle and personal interests. We also receive and record information by tracking user traffic patterns throughout our pages to maintain a record of the movements of visitors to our site such as the page visited and the product and/or service requested.

Threads of Sound uses this information in order to customise the advertising and content you see on our pages, to fulfil your request for certain products and services, to communicate with you generally and to contact you about special offers, promotions or new products.

2. What information do we share?

There are times when we require to share the information we learn from you with other parties. However, the information we hold on our customers is an important part of our business and it is not our business to sell or rent this information to others. We will send personally identifiable information about our customers to other companies or people, however, in the following situations:-

Agents: We employ other companies and individuals to perform functions in certain situations on our behalf. Examples of these functions include delivering packages, sending postal mail and e-mail, providing marketing assistance and data analysis, handling credit card transactions, fulfilling orders and providing customer service. These agents have access to the personal information required in order to perform their functions but may not use it for any other purpose.

Subsidiaries and strategic partners: We share customer information with subsidiaries under our control and also with our affiliated businesses but we only share customer information relating to a transaction with that business.

Promotional Offers: Other companies sometimes ask us to market their products and/or services on our site and we sometimes send these offers to our customers on behalf of these other businesses. When we do this, we do not give that business your name and address. If you don't want to receive such offers, please let us know by e-mailing us at support@threadsofsound.net

Website Usage Data: Our website keeps track of usage data, such as the source address your request is coming from, the referring website (if any) and other parameters in the URL (eg such criteria). We use this information together with information on sales, tracking patterns and navigation techniques to better understand website usage and so we know which areas of our website users prefer. This information is stored and used for aggregate and statistical reporting and may be shared with reputable third parties but is not attributed to you as an individual.

Business Transfers: We are continually trying to expand and improve our business and we may sell or buy businesses or assets in these transactions. Customer information is generally one of the transferred business assets in these situations and in the event that Threads of Sound or substantially all of its assets are acquired, customer information may be one of the transferred assets.

Compliance with law: We will release personal information on our customers where we are required to by law. We may also exchange other information with other companies and organisations for fraud protection and credit risk reduction.

Customer consent: Other than in the above situations you will receive notice from us when your personal information might go to third parties and you will have the opportunity to decide not to share that information.

3. Security

All information is received by us and retrieved using secure technology. In order to provide a safe and secure environment for your personal information we try to use up to date technology with a view to protecting that information against loss, misuse or unauthorised alteration. The effectiveness of our safety measures can be enhanced by you creating passwords that cannot be easily accessed, guessed or reproduced by unauthorised persons.

4. Cookies

A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can contain is information a user supplies him or herself. A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies, however, enhance our web site performance in a number of ways including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site making it more convenient for you. Threads of Sound therefore uses cookie technology to track or record information about visitors to our site. These cookies are 'session specific' and are not used to record personal information or to associate personal information with the use of the Threads of Sound service. Your privacy and security are not compromised when you accept a cookie from our website. You can refuse cookies by turning them off on your web browser, however you will need cookies turned on to use some of our services.

5. Changes to Privacy Policy

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.

6. Questions or Suggestions

If you have any questions or suggestions regarding this policy or believe we are not properly adhering to it, please send an e-mail to support@threadsofsound.net

Contact Us

Threads of Sound
46 Elliot Street,
Glasgow,
Scotland
G3 8DZ.

Order queries: support@threadsofsound.net